To confirm and order a deposit is secured after all specs are confirmed from the spec sheet shared between BakerBuilt and the customer. Once confirmed no changes are allowed to the order unless minor details are left open labeled as TBD between BakerBuilt and customer.
Standard routine to place an order:
- Retail price guide shared with customer
- A one time phone conversation is scheduled to address all questions, options and concerns of an order.
- After the phone chat a spec sheet is issued to you to confirm all final specs along with a communicated estimate.
- Once confirmed an Estimate is forwarded via digital accounting for customer to Accept along with a Deposit Invoice. Once deposit is received the order is officially confirmed and moved into a production schedule. Final payment received when the order is ready to ship. Often a 2nd deposit is required as the guitar goes into paint which starts getting closer to a pending delivery window.
- During the build photos are often exchanged between Gene and the customer to view and enjoy the process of creation. Sharing is just a courtesy action.
- Confirmed orders are non cancellable or deposit is forfeited.
- Any deviations within this routine will be communicated between Gene and customer directly.
- Average build time will vary upon complexity of the order yet most average 4-6 months, some can be longer if there's a backlog of open orders.
- Upon receipt of your instrument you have 48 hours to address any issues. After 48 hours normal Warranty policies apply for a Limited Lifetime warranty.
- In the USA all orders ship via UPS 2nd Day Air fully insured for its replacement value. 2nd Day insures a faster safer transit to you.